Frequently asked questions

The services of Preferred Hotel Reservations are free of charge based on the Preferred rates.

You can book with us by phone, by email or through the reservation form on our website.

You can request a reservation online. If you have a group, meeting or conference reservation we offer the possibility to book the rooms online through our Room Kit. More information can be found in the menu under “Room Kit”.

The Hotel Consultants are available on weekdays (except official holidays) during office hours from 9.00 am until 5.30 pm CET.

Preferred will handle all corporate requests. It doesn’t matter if you book only one room per year, we are always pleased to be of service!

No, Preferred is a hotel specialist and therefore specialized in booking hotels, meeting venues and serviced apartments.

Of course we do! Preferred works worldwide. So you can contact us for all your reservations abroad as well.

Please contact Preferred in case you need to cancel your reservation. When you make a reservation with us you can find the cancellation conditions on our confirmation.

The accommodation always request a guarantee when booking a room. It is necessary to provide a credit card and expiration date to guarantee your room for late arrival. If you don’t have a credit card there are also other ways to guarantee your reservation. Please contact one of our Hotel Consultants.

We can offer lower rates and better conditions because Preferred has negotiated deals with various hotels and hotelchains. Besides that Preferred uses an online reservation system that allows us to view the best available rates of more than 300.000 hotels worldwide. Therefore we are also able to compare rates very easily.

No. Preferred works totally independent. It is possible to book any hotel in the world.